Checkatrade is a directory of trusted tradespeople where customers can check reviews to choose the right service provider for their needs. It’s a platform that connects homeowners with reliable and skilled trade professionals, making it easier and more convenient for them to find the right person for the job they need.
However, when things go wrong and something doesn’t meet the agreed standards, customers can turn to Checkatrade compensation for help. In this article, we will explore what Checkatrade compensation is, when and how to claim it, and other essential information every homeowner and trade professional should know.
What is Checkatrade compensation?
Checkatrade compensation is a service for customers who have had a problem with a trade professional they found on Checkatrade. It exists to protect customers from rogue traders, and if they have experienced poor workmanship or services that do not meet their expectations, they can claim compensation from Checkatrade.
It is important to understand that Checkatrade does not offer any warranties, guarantees or insurance policies, and compensation is only available in limited circumstances.
When Can I Claim Checkatrade compensation?
You can claim compensation from Checkatrade if you have used a trade professional from their directory, and the work completed was below the agreed standards, not completed at all, or if the service provider has not refunded you after agreeing to do so.
To claim compensation from Checkatrade, you need to follow a specific process. It is essential to act quickly and to notify Checkatrade of your complaint. Usually, customers have up to 60 days after the initial job to make a claim, and it is essential to have all the evidence, such as photographs, assessments, or quotations, to support your case.
It is worth noting that Checkatrade does not consider cases such as disputes relating to the price agreed, or minor defects that can be easily remedied, as it is up to the trade professional and customer to agree on the appropriate resolution.
At the same time, Checkatrade compensation is not automatic, and each case is assessed individually based on the evidence provided. Moreover, Checkatrade can decide not to grant compensation, even if the complaint appears valid, as compensation is only available in limited circumstances.
How to Claim Checkatrade compensation?
To make a claim, customers need to contact Checkatrade directly and complete a claim form, which is available on their website. The claim form requires customers to provide all the necessary information, including the name of the trade professional, the date of work, and the reason for the claim.
It is vital to provide any evidence that may be relevant, such as photographs, written quotations, or correspondence relating to the job. Once Checkatrade receives the claim, they aim to respond within seven days, and if the claim is accepted, they will then work with both the customer and the trade professional to negotiate an acceptable outcome.
What Happens After I Make a Claim?
When Checkatrade receives a claim, they will investigate it thoroughly and request comments and documentation from both the customer and the trade professional. This process can take some time, and once Checkatrade has assessed the evidence, they will make a decision.
Checkatrade may deny the claim, offer an alternative resolution, or grant compensation, depending on the evidence and circumstances. If compensation is awarded, it will usually be paid within 28 days of the decision and is subject to a deduction of a £100 excess fee.
It is worth noting that the compensation amount is limited to the value of the work carried out, up to a maximum of £25,000, and Checkatrade is not liable for any other costs that may arise from the work completed.
Final Thoughts
Checkatrade compensation is a useful service that protects customers from rogue traders and offers peace of mind when choosing a trade professional. However, it is essential to read the terms and conditions carefully and understand what compensation is and when and how to claim it.
Having the right evidence to support your claim will increase your chances of success, and it is worth considering other options such as mediation or alternative dispute resolution if appropriate.
At the same time, trade professionals registered with Checkatrade need to ensure they complete all work to the agreed standards, communicate effectively with customers and address any complaints promptly as they have a reputation and rating to protect.
Overall, Checkatrade compensation is a valuable service that provides added security for customers and trade professionals alike, promoting trust and integrity in the building industry.